Privacy Policy

1.1 Personal Information

We collect the following personal information when you create an account or use our Service:

• Name: To personalize your experience and identify your account
• Email Address: For account authentication, communication, notifications, and service updates
• Payment Information: Credit card details and billing information processed securely through our payment processor (Stripe) for subscription management
• Company Information: Organization name and role for business account management
• Profile Information: Any additional information you choose to provide in your user profile

1.2 Usage and Technical Data

We automatically collect certain information when you use our Service:

• Log Data: IP address, browser type, operating system, access times, and pages viewed
• Device Information: Device type, unique device identifiers, and mobile network information
• Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to enhance user experience and analyze usage patterns
• Usage Analytics: Information about how you interact with our Service, features used, and performance metrics

1.3 Business Data

When you use our competitive intelligence features, we collect and process:

• Knowledge Base Content: Documents, files, and data you upload to your knowledge base
• Monitoring Data: URLs, competitor pages, and content you choose to monitor
• Chat Conversations: Messages and queries you send to our AI assistant
• Integration Data: Information from third-party services you connect (with your authorization)
• Generated Insights: AI-generated analysis, summaries, and action suggestions based on your data

We use the collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve our AI-powered competitive intelligence platform
• Account Management: To create and manage your account, process payments, and handle subscriptions
• Communication: To send service updates, security alerts, support messages, and administrative communications
• Personalization: To customize your experience and provide relevant insights and recommendations
• Analytics: To understand usage patterns, improve our Service, and develop new features
• Security: To detect, prevent, and respond to fraud, abuse, security risks, and technical issues
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Marketing: With your consent, to send promotional communications about new features, updates, and offers (you may opt out at any time)

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our Service (e.g., cloud hosting providers like AWS, payment processors like Stripe, AI/ML providers like OpenAI and Google). These providers are contractually obligated to protect your data and use it only for specified purposes.
• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business
• Legal Requirements: When required by law, subpoena, or other legal process, or when necessary to protect our rights, privacy, safety, or property
• With Your Consent: When you explicitly authorize us to share information with third parties
• Aggregated Data: We may share anonymized, aggregated, or de-identified information that cannot reasonably be used to identify you

We implement industry-standard security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using TLS/SSL protocols
• Encryption of sensitive data at rest
• Regular security assessments and vulnerability testing
• Access controls and authentication mechanisms
• Secure cloud infrastructure with AWS
• Regular backups and disaster recovery procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

We retain your personal information for as long as necessary to provide our Service, comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete or anonymize your personal information within a reasonable timeframe, except where we are required to retain it for legal or regulatory purposes. Business data in your knowledge base and monitoring history will be deleted in accordance with your plan's data retention policies.

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to certain exceptions)
• Data Portability: Request a copy of your data in a structured, machine-readable format
• Opt-Out: Unsubscribe from marketing communications at any time
• Restrict Processing: Request restriction of processing in certain circumstances
• Object: Object to processing of your personal information

To exercise these rights, please contact us using the information provided in Section 11. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

We use cookies and similar tracking technologies to enhance your experience. Cookies are small data files stored on your device. We use:

• Essential Cookies: Required for the Service to function properly (e.g., authentication, security)
• Analytics Cookies: Help us understand how visitors use our Service (e.g., Google Analytics)
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Track your activity to deliver relevant advertisements (with your consent)

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our Service.

Clairop is not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we discover that we have collected personal information from a child under 16, we will delete that information promptly.

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We take appropriate measures to ensure that your personal information remains protected in accordance with this Privacy Policy, including using standard contractual clauses approved by relevant authorities.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by email (sent to the email address specified in your account) or by posting a prominent notice on our Service prior to the change becoming effective. We will also update the "Last Updated" date at the top of this Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

We offer refunds in accordance with our Terms of Service. If you are unsatisfied with our Service and request a refund within 3 days of your initial subscription purchase, we will process your refund and delete any associated data in accordance with this Privacy Policy and applicable law. Payment information required for refund processing will be retained only as long as necessary to complete the refund transaction.

This Privacy Policy is governed by and construed in accordance with the laws of Canada. Any disputes arising from this Privacy Policy or our data practices shall be resolved in the courts of Canada.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiry within a reasonable timeframe.